FREQUENTLY ASKED QUESTIONS

1. How much does a sample cost?

A sample T-Shirt cost £25 (All inclusive of everything)

A sample Hoodie cost £35 (All inclusive of everything)

2. What if I want to print on my own garments?

This can always be fulfilled. However we charge a £15 fee for using your own garments.

3. How fast is your turn around time?

Our standard turn around time for small orders is 5-10 working days. Large orders may need up to 15 days to be completed. We will always keep you updated at every stage of production via facebook, email or phone.

4. What is DTG?

Direct to Garment printing (AKA DTG) is a method we use to print clothing which allows us to  apply the design directly to the T-shirt.

DTG is a digital print method which means we can easily transfer your design from screen to garment and has great flexibility. At Jumpstart we use an improved colour range of White / Black / Cyan / Magenta / Yellow / Red / Green, this means we can better match what you see on screen and print with a much wider gamut.

5. How can I pay?

We send invoices for payment which can be paid via : PayPal, Debit/Credit Card or Bank Account

6. When do I pay?

All customers must pay before manufacturing takes place.

7. Do you keep stock with you?

In our warehouse we keep some stock of a range of garments, but we can order the items shown in our garment catalogue from our suppliers.

8. What are the quality of the garments like?

We have a wide selection of garments to match your preferences. Please find them here. The price you pay influences the quality you receive. However, our lowest quality garments are still of retail standard.

9.  What is the minimum order amount?

There is no minimum order amount.

10.  How do I need to prepare my artwork?

DTG printing is all digital so we can print from a range of file types but to keep things simple we ask that you provide it in the following way:

  • 300 DPI file (For a crisp print)

  • PNG with transparent background (If you turn the transparency off you will likely get a white box around the print)

  • Sized to print, we will scale down if needed to fit the print area of the garment but we never stretch to make them larger

11. Do you deliver worldwide?

We deliver to every single country in the world (where possible).